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Leaders listen to their subordinates

19. September 2007

A big part of the skill of effective communication is in attentive listening. Some may think listening is “letting the animals run to the zoo.” That is not what I have in mind. Effective and active listening is thoughtfully considering the ideas and proposals of subordinates. It is seeking out innovations.
Remember, no manager, no matter how brilliant or experienced, knows all the answers.
It is most important that, after listening, you make sure subordinates know you appreciate their willingness to take risks by suggesting unconventional approaches.
Furthermore, reward subordinates when their ideas are implemented. Explain why their proposals work or why they will not or cannot be adopted. The follow-up communications are the icing on the communication cake.

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